Support
Frequently Asked Questions
Find answers about our products, ordering, shipping, research use, and more.
Account & Support
Getting help and managing your records.
How do I reach a human?
Email support@incrediblepeptides.com or use the contact form. Replies come within one business day, usually the same afternoon.
Where are my past certificates?
Every certificate tied to a lot you have purchased stays in your account under Orders, permanently, even after a listing is retired.
Can I set up a wholesale or institutional account?
Yes. Apply through the wholesale page with your entity details; approval usually takes one business day and unlocks tier pricing and net terms.
Still have questions?
Can't find what you're looking for? Our support team is here to help.