30 Days. Simple Returns. Satisfaction Guaranteed.
We stand behind what we sell. If something is wrong with your order — or you are simply not happy with it — contact us within 30 days of delivery and we will work to make it right.
30-Day Window
Contact us within 30 days of delivery to request a return, exchange, or refund. One email starts the process.
Easy Exchanges
Need a different size or a replacement instead? Our team can arrange it, or offer an equivalent resolution.
Satisfaction First
If you are genuinely unhappy with your purchase, tell us. We would rather fix it than win an argument.
30-day satisfaction guarantee
Contact us within 30 days of delivery if you are not satisfied with your purchase and we will work to make it right — a replacement, an exchange, or a refund, depending on the circumstances.
Damaged or incorrect orders
If your order arrives damaged, is missing an item, or is not what you ordered, contact us with your order number and, where helpful, a photo. We replace the item or issue a refund at no cost to you.
Unused and used products
Unused, unopened items in returnable condition may be returned or exchanged within 30 days of delivery. Opened or used material generally cannot be physically returned for safety and quality-control reasons, but customers who are genuinely dissatisfied should still contact us within 30 days — where appropriate we may issue a refund without requiring the product back.
How to start a return
Email support@incrediblepeptides.com with your order number and a description of the issue before sending anything back, so we can send the correct instructions and match the return to your order.
Refund method and timing
Approved refunds are issued to the original payment method wherever possible. Once issued, your bank or card issuer commonly takes a further 5 to 10 business days to post the credit.
Order cancellations
Contact us as quickly as possible to change or cancel an order. Once an order has entered fulfillment or shipped, cancellation may no longer be possible and the return terms above apply.
Answers Before You Ask
Still unsure about something? Email us and a person will answer.
support@incrediblepeptides.comWhat is your return policy?
You have 30 days from delivery. Unused, unopened vials can be returned or exchanged; opened or used material generally cannot come back, but if you are genuinely dissatisfied contact us anyway and we will work to make it right.
What if material does not match its certificate?
We replace it or refund it in full, including shipping, with no restocking fee. Send the lot number and your independent results and we will handle it directly.
How long do refunds take?
We issue approved refunds to the original payment method promptly. Your bank or card issuer then posts the credit, which commonly adds a further 5 to 10 business days.
Do I need to contact you before sending something back?
Yes. Contact support first so we can send the correct return instructions and make sure the return is matched to your order.
Not Happy? Tell Us.
Reach out within 30 days of delivery and we will work to make it right. Have your order number handy and we will take it from there.