30 Days. Simple Returns. Satisfaction Guaranteed.
We stand behind what we sell. If something is wrong with your order — or you are simply not happy with it — contact us within 30 days of delivery and we will work to make it right.
Our Return Policy at a Glance
30-Day Window
Contact us within 30 days of delivery to request a return, exchange, or refund. One email starts the process.
Easy Exchanges
Need a different size or a replacement instead? Our team can arrange it, or offer an equivalent resolution.
Satisfaction First
If you are genuinely unhappy with your purchase, tell us. We would rather fix it than win an argument.
30-Day Satisfaction Guarantee
We want you to feel confident ordering from Incredible Peptides. If you are not satisfied with your purchase, contact us within 30 days of delivery and we will work to make it right. Depending on the circumstances, that may mean a replacement, an exchange, or a refund.
- Unused, unopened items can be returned or exchanged.
- Already opened it? You can still reach out — a used product does not automatically mean no refund.
- Anything damaged, defective, or incorrect is on us to fix.
Three Steps, No Runaround
Start with an email. You will not need a form, a portal login, or a reason we approve of.
- 01
Contact Us
Email support@incrediblepeptides.com within 30 days of delivery with your order number. Please contact us before sending anything back so we can identify and process your return correctly.
- 02
Tell Us What Happened
Describe the issue with the order, or simply tell us why you are not satisfied. Where it helps, we may ask for a photo of the product or packaging.
- 03
We'll Make It Right
We review the request promptly and confirm the resolution — a replacement, an exchange, or a refund — along with return instructions if anything needs to come back.
Unused & Unopened Products
Unused, unopened items in returnable condition can generally be returned or exchanged within 30 days of delivery. Contact support first — we will confirm eligibility and send the correct return instructions.
- Please do not mail anything back before contacting us, so your return can be matched to your order.
- Have your order number ready — it is on your confirmation email.
Already Opened or Used?
For safety, quality-control, and product-integrity reasons, material that has been opened or used generally cannot be physically returned. That is not the end of the conversation.
Return & Mailing Address
For authorized returns and mailing correspondence, please send items to the address shown here. Contact support first so we can authorize the return and send the correct instructions — packages sent without prior contact cannot be matched to your order.
3826 Grand View Blvd
Unit 66547
Los Angeles, CA 90066
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, is missing an item, contains the wrong product, or does not match the certificate published for its lot, contact us as soon as you reasonably can. If we made the mistake, we own it and we fix it.
To resolve it quickly, our team may ask for your order number and a photo or two of the product and packaging. That is to help, not to interrogate you.
Refunds, Exchanges, Shipping and Cancellations
How Refunds Are Issued
Approved refunds go back to the original payment method wherever possible. We issue the refund on our side once it is approved; your bank or card issuer then posts the credit, which commonly takes a further 5 to 10 business days.
Exchanges
Eligible orders can be exchanged within the 30-day window. If the item you want is unavailable, we will offer an equivalent refund or another resolution that works for you.
Return Shipping
For anything damaged, defective, incorrect, or otherwise our error, return shipping is on us. For other returns, contact support first and we will confirm the instructions and any costs before you ship.
Cancellations
Need to change or cancel? Contact us as quickly as possible. Once an order has entered fulfillment or shipped, cancellation may no longer be possible, but our team will help find the best available option.
We reserve the right to review requests that cannot be matched to a verifiable order, requests made substantially outside the stated 30-day period, and the small number of cases that involve misuse of this policy. This is a protection against abuse, not a hurdle for genuine customers.
Answers Before You Ask
Still unsure about something? Email us and a person will answer.
support@incrediblepeptides.comWhat is your return policy?
You have 30 days from delivery. Unused, unopened vials can be returned or exchanged; opened or used material generally cannot come back, but if you are genuinely dissatisfied contact us anyway and we will work to make it right.
What if material does not match its certificate?
We replace it or refund it in full, including shipping, with no restocking fee. Send the lot number and your independent results and we will handle it directly.
How long do refunds take?
We issue approved refunds to the original payment method promptly. Your bank or card issuer then posts the credit, which commonly adds a further 5 to 10 business days.
Do I need to contact you before sending something back?
Yes. Contact support first so we can send the correct return instructions and make sure the return is matched to your order.
Not Happy? Tell Us.
Reach out within 30 days of delivery and we will work to make it right. Have your order number handy and we will take it from there.